AI / Salesforce / Kafka / Big Data

Salesforce tools up for 100K big, concurrent chats with AI data distribution layer

Kafka lag, uneven tenants, Postgres hotspots and real-time AI consistency: Salesforce says scaling conversational AI infrastructure turned into a distributed systems problem.

By Phillip de Wet

May 13, 2026 9:55 AM 2 min read

Salesforce tools up for 100K big, concurrent chats with AI data distribution layer — Photo by Chor Tsang on Unsplash

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Phillip de Wet

Phillip de Wet started in journalism as an honest B2B IT-sector reporter before straying into business, politics, and international affairs. He is currently in recovery, studying AI while writing about everything from hardware to infosec policy.