Natwest Group CEO touts near-term agentic AI workflow future
"A platform bank at the convergence of finance and technology, with rapid evolution in technology and data/AI, and a strong focus on removing complex orchestration layers to speed up delivery"
NatWest Group CEO Paul Thwaite says the bank is making “a transition from simple chatbots to autonomous systems that can execute complex banking workflows on behalf of our customers” – and believes that “many of the building blocks that will make this vision a reality will go live this year.”
A sweeping digital transformation has not all been plain sailing though: "The appropriateness and the level of [systems simplification] ambition... was challenged resulting in a reset of a number of Key Results through a customer lens," its technology committee said in an annual report.
